ZebrX Privacy Policy
This website is operated by Juleitin Limited (hereafter referred to as “Company”), a company registered in England and Wales (company number 15639825), with its registered office at Bartle House, 9 Oxford Court, Manchester, M2 3WQ.
At ZebrX, we are committed to ensuring the privacy and protection of your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide while using our website and services. It also details your rights under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By using our website (https://zebrx.uk), creating an account, or purchasing any products or services from us, you agree to the terms set out in this Policy. If you do not agree with any part of this Policy, please discontinue your use of our website.
This Privacy Policy is part of our broader commitment to transparency and accountability and should be read in conjunction with our Terms of Service and Cookie Policy.
Definitions:
• "Account": An account required to access certain features of our site.
• "Cookie": A small text file stored on your computer by our site to improve user experience.
• "Personal Data": Any data that can identify an individual directly or indirectly.
• "We/Us/Our":ZebrX is a brand under Juleitin Limited, a UK-registered company.
1. Information About Us
ZebrX is a brand owned and operated by Juleitin Limited, a UK-registered company (Company Number: 15639825). Our registered address is Bartle House, 9 Oxford Court, Manchester, M2 3WQ, United Kingdom.
For all privacy-related matters, including data access requests, you can reach us via email at info@zebrx.uk.
2. What Does This Policy Cover?
This Privacy Policy applies to all data collected through our website, zebrx.uk, including any personal information provided during registration, browsing, or purchasing products. This Policy does not apply to third-party websites linked to from our site. We advise you to review the privacy policies of external websites before sharing your personal information.
3. Personal Data We Collect
When you interact with our website or services, we may collect and process various types of personal data. The types of data we collect depend on how you use our website and may include:
• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Email address, billing address, delivery address, phone numbers.
• Financial Data: Payment card details or payment information, processed securely by trusted third-party payment providers such as Stripe and PayPal.
• Transaction Data: Details about payments and purchases made by you.
• Technical Data: IP address, browser type and version, time zone settings, operating system, and platform, and other technology on the devices you use to access this website.
• Profile Data: Purchases made by you, feedback, survey responses, and account preferences.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Your Data
We collect personal data in the following ways:
• Direct Interactions: You provide data when creating an account, filling out forms, subscribing to newsletters, making purchases, or contacting customer service.
• Automated Technologies: We collect data automatically through the use of cookies and similar tracking technologies. This includes information about browsing patterns, search queries, and device information.
• Third Parties or Publicly Available Sources: We may receive personal data from various third parties, such as analytics providers, advertising networks, and payment processors.
5. How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data include:
• Processing and Fulfilling Orders: To process your purchase orders, deliver products, and provide related customer service.
• Managing Your Account: To create and maintain your account, including enabling you to access certain parts of the website.
• Customer Service: To respond to inquiries, complaints, and support requests.
• Marketing and Communications: To send you promotional materials, product updates, and special offers, but only if you have opted in to receive such communications. You can opt out at any time.
• Improving Our Services: To analyse and enhance our website, products, services, and customer experience.
• Legal Compliance: To comply with UK legal obligations, such as tax or reporting requirements.
• Fraud Prevention: To ensure the security of our site and transactions, and to prevent, detect, and manage fraud.
We will not use your personal data for purposes other than those for which it was collected without obtaining additional consent or unless legally required.
6. Legal Basis for Processing Your Data
Under UK GDPR, we must have a valid legal reason to process your personal data. We rely on the following legal bases:
• Contractual Necessity: When processing your data is necessary to fulfil a contract (e.g., processing an order).
• Legal Obligation: When we are legally required to process your data (e.g., to comply with tax and financial regulations).
• Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving website functionality), provided it does not override your rights.
• Consent: Where you have explicitly provided consent (e.g., opting in to receive marketing communications).
7. Sharing Your Data
We may share your data with third-party service providers who help us deliver our services, such as:
• Payment Processors: Such as Stripe and PayPal to facilitate secure payment transactions.
• Delivery Companies: To handle the delivery of your orders (e.g., courier services).
• IT Service Providers: To manage our website infrastructure and ensure security.
• Analytics Providers: Such as Google Analytics to help us understand how customers use our website.
We require all third parties to respect the security of your personal data and to treat it in accordance with UK GDPR. Third parties are not allowed to use your personal data for their own purposes and may only process it for specified purposes in accordance with our instructions.
8. International Data Transfers
We may transfer your personal data to countries outside the United Kingdom or the European Economic Area (EEA). When we do so, we ensure that your data is protected by safeguards such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.
9. Data Retention: How Long Do We Keep Your Data?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
In determining the appropriate retention period, we consider:
• The amount, nature, and sensitivity of the data.
• The potential risk of harm from unauthorized use or disclosure.
• The legal requirements for retaining certain types of data (e.g., tax and financial records).
Once your data is no longer needed for these purposes, we will securely delete or anonymise it.
10. Data Security: How We Protect Your Data
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorization. These include:
• Encryption: Sensitive data (e.g., payment information) is encrypted.
• Secure Servers: Data is stored on secure servers with limited access.
• Access Controls: Only authorised personnel have access to your personal data.
Despite our efforts, no online transmission or storage of data is completely secure. If you have any concerns about your data security, please contact us.
11. Cookies and Similar Technologies
We use cookies and similar technologies to personalise your experience on our website, analyse traffic, and track user behaviour. Cookies help us:
• Recognise you when you return to our site.
• Understand your preferences based on previous or current site activity.
• Compile aggregate data to improve our website and services.
For more details, please see our Cookie Policy, where you can learn how to manage or disable cookies.
12. Your Rights Under UK GDPR
You have the following rights under UK GDPR:
• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we process your data.
• Right to Data Portability: You can request that we transfer your data to another service provider.
• Right to Object: You can object to our processing of your data, especially when used for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time.
To exercise any of these rights, please contact us at info@zebrx.uk. We will respond to your request within one month, as required by law.
13. Marketing Communications: How to Opt-Out
You have control over the marketing communications you receive from us. You can:
• Unsubscribe from marketing emails using the link provided in each email.
• Manage your preferences in your account settings.
• Contact us directly at info@zebrx.uk to opt-out of all future marketing communications.
Please note that even if you opt-out of marketing messages, you may still receive non-promotional communications such as order confirmations, shipping updates, or customer service inquiries.
14. Links to Third-Party Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review their privacy policies before providing any personal data.
15. Children's Privacy
Our website and services are not directed at individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information. Parents or guardians who believe that their child has provided us with personal data can contact us at info@zebrx.uk.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, we may notify you by email. We encourage you to check this page regularly for updates.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
ZebrX (Juleitin Limited)
Email: info@zebrx.uk